TuboWeb2 Support Continued

TuboWeb2 Support Continued

Here is the second day of TuboWeb2 Support Continued. Starting off the day with Marius’s email.

TuboWeb2 Support Continuedlol!!! all the scripts were made in script builder. It works like it should.so, is not an issue from you (because you don’t know how to use it), but is an error from the builder.

Anyway, in order to work, you have to click on the magic wand (then you will have “[select element]” enabled). when this is enabled, in the left pane, where the site is, you click in the fields you want to add data and chose what you need. and you continue like that for all fields, and at the end, for the submit button. just watch again the video demo, is very cleat there.

also, I can show you via team viewer. in just a minute, I can create a script.

you can check also the my forum and see how users are making script very easy.

It’s funny Marius because the first time I was using SB I had selected the “Wand” and the script builder couldn’t process the script I built. Than you tell me not to select the “Wand” and build the script without it because the software doesn’t work right when you select the “Wand”.

Now you’re telling me to select the “Wand” again and build the script just as the video shows. The exact same way I built the first script and the software didn’t work. You sound just like a politician Marius.

I’m sorry Marius, your script builder just doesn’t work. It certainly isn’t me cause I can follow a simple video instruction. What I can’t follow and nobody else can either, is instructions that contradict one another which you are doing. Wand off, wand on!

You are more than welcome to showing me with team viewer how to build this script Marius. Just send me a time you want to arrange it.

Before Marius was able to reply to my last email, I finally figured out how to make script builder work. Between turning the “Magic Wand” on and off between building the script and running the script it would finally function. Perhaps writing “Wand Off” – “Wand On” clicked in my head and gave me the clue. Needless to say, a simple element of the operations that was completely missing in the video tutorials and any mention of it here in Marius emails.
TuboWeb2 Support ContinuedPlease be more careful when reading my emails. Creating a script and running a script are 2 different actions. When you want create a script (record the operations like filling, clicking, etc) you activate the “wand”, just like in the video. the “wand” activates the menu from the browser. when you finished recording the actions and want to test the script, you disable the “wand”.

Hope I was clear enough now.

And I will repeat my self. the script builder works like it made to work. all my templates were made with the script builder. also, the few users who created some scripts, didn’t complain like you. for them worked like it should. they only had questions about some coding. and all said that the script builder is very easy to use and a life saver for them, because, before, they were manually creating accounts on their secrets sites, now they automated the work with the script builder.

When Marius stated “didn’t complain like you.” I thought it was time to write this Post and let the general public read how TurboWare treats their customers. It’s frustrating enough learning a brand new software package that basically has no user instructions and the instructions that are available is out of date. But to have the owner belittle you as Marius did was the last straw for me.

I don’t feel it’s the customers responsibilities in debugging a companies software. That is what beta testing is for and why it’s used. All users that have bought TurboWeb2 must be feeling symptoms of what a beta tester goes through given a new software they just received with little if any instructions. Having spent almost 2 days on the above issue is ludicrous when you see how simple the problem could have been avoided with proper documented instructions. Or the least, a support personal that can fully understand English and converse clearly how to remedy the problem the support ticket is about.

TurboWeb2 Support

TurboWeb2 Support

A complete dialog of how TurboWeb2 Support it’s members. Email correspondence showing how this foreign company tries to communicate to the English speaking public.

The following dialog shows an email exchange after I submitted a support ticket to TurboWeb2 Support due to insufficient instructions in completing the script I attempted to build. After several failures to try and understand how the Script Builder in TurboWeb2 functions after watching and reading their tutorial and instructions I submitted a support ticket. Here is the support Marius gave in my email dialog with him.

Hi Marius,

Today I started playing around with scripts to get a better understanding of adding more web-links to your list.

After watching the video a few times I’m pretty sure I got the ideal of how to insert a new script so that it allows me to install more web links.

But I’m not sure if the script runs correctly because I don’t get the feed back I anticipated.
In TW version 1 the script software gave the user a warm and fuzzy feeling that the script was completed correctly because it showed a pop up of the website the script is writing to and the website result. In the tutorial, it clearly shows the next page of the website where it tells the user it’s completed and successful.

In TW version 2, I don’t see the website page pop up to give me that warm and fuzzy feeling that the website is completed correctly. See screen dump Turbo_Script_3

If in fact this script was completed correctly for the first page, how would I complete the script writing since it has a second page that needs to be filled out in order for the website registration to be completed?

TurboWeb2 SupportHi,

If you check in the title bar, it’s says: Turbo Script Builder [Select Element]. When you have the “magic wand” activated and it says [Select Element], you can’t click the start button. So, I guess this was your issue, if I understood correctly.  We should make something about this, not to happen anymore.

You will know when it works, because you have the log in lower left corner.

No, I don’t think you understand at all Marius. Please look at the screen dumps! You’ll see that the script was running to check it’s set-up!!!! The start button worked fine.
“You will know when it works, because you have the log in lower left corner.” did you look at the screen dumps????????? Do they not show a log???????????

Than read my email again so you understand the question.

Thank you

TurboWeb2 SupportDoes english is your first language? I tried to understand, but could not understand exactly what you tried to explain. Please try to explain better, what was the issues, what you tried to do and what didn’t happened.

I know the script builder very well. When “Select Element” is chhecked, the script will not run like it should (will not start, or you will get no log in the last box (lower,left).

Don’t know what is with the popup of the website. If you are referring to the big window log that display when you run a script in the application with “visible+pause” mode, that log will be found where I told you.

When you make a script, you do exactly like you will do normally. If you have more pages to fill,you fill first page, then click the button to submit, then another window is opened, you fill that also, then click the submit button.

All templates are free to open and edit. That is a great info to start. IF you have issues, just give the the code you created and I will fix it for you.

There definitely is a communication breakdown Marius. If you would have stated don’t use the “Select Element Wand” it doesn’t work/function as it should, I could have moved on to the next issue.

When I didn’t select the ” Select Element Wand” I could see the website I was writing the script too was functioning in the large window. It went through the steps and completed the first page just as I expected it to. And the second page popped-up. Excellent, right?

Now the second page is ready to continue with writing the script.
HOWEVER! It is impossible to input any information. The script no longer functions as it did. I couldn’t understand why! See screen dump Turbo_Script_4
This dialog box only shows up on the right side where the script is being written. It doesn’t show-up on the left side where the website is shown.

When you do select “Set Element Value” all the dialog box values are empty. – See screen dump Turbo_Script_5

I can go on and on about other issues with script builder, but whats the point. This piece of software isn’t even close to ship acceptance.

You need to revisit the script builder and rewrite it Marius. Because the only reason why my script’s first page worked at all is because I copied and pasted it in. Otherwise, the user can’t even start a script. It just doesn’t work!

Sorry buddy. Was hoping to utilizing this option, but can’t spend the amount of time trouble shooting it for you. Please let me know when you’ve rewritten it and it functions correctly.
End of the first day of TuboWeb2 Support for their Script Builder option. Come back tomorrow to see what happens next from the TurboWare Support Team otherwise known as Marius Primaru. 
See what happens tomorrow here.